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Return & Exchange
Return & Exchange
Return policy:
If our products you wouldn’t like, you can return them within 30 days upon receipt of the products.
Please keep the return items in new, without installed or assemble, in original package condition. Thanks.
Returns will not be accepted if the items are not in these condition and over 30days.
Kindly follow below 3 steps to ensure proper processing of your return.
01：Make sure you didn’t delay the 30 days return, please contact our customer service email info@xinbei-lighting.com to get the return shipping address. We will get back to you within a working day.
02：Packing the item in original packaging and return them by your local Express.
03：Once the return is received and confirmed it at our storage in its original packaging.
A refund will be issued to your Paypal account. Extra expedited shipping charges cannot be refunded.
The return reason isn’t the quality of our products, the buyers are responsible for the return postage and restocking fee.
Exchange policy:
If you find that the received product is incorrect, defective or damaged, please contact our customer service email info@xinbei-lighting.com, we could provide the replaced accessories to you after we confirmed.
Any accessories (such as: Glass) broken via transportation can be replaced for free within 30 days receipt.
However, If exceed the valid date to contact us that need you to pay for the accessories (such as: Glass), thanks!
Thanks a lot!
If our products you wouldn’t like, you can return them within 30 days upon receipt of the products.
Please keep the return items in new, without installed or assemble, in original package condition. Thanks.
Returns will not be accepted if the items are not in these condition and over 30days.
Kindly follow below 3 steps to ensure proper processing of your return.
01：Make sure you didn’t delay the 30 days return, please contact our customer service email info@xinbei-lighting.com to get the return shipping address. We will get back to you within a working day.
02：Packing the item in original packaging and return them by your local Express.
03：Once the return is received and confirmed it at our storage in its original packaging.
A refund will be issued to your Paypal account. Extra expedited shipping charges cannot be refunded.
The return reason isn’t the quality of our products, the buyers are responsible for the return postage and restocking fee.
Exchange policy:
If you find that the received product is incorrect, defective or damaged, please contact our customer service email info@xinbei-lighting.com, we could provide the replaced accessories to you after we confirmed.
Any accessories (such as: Glass) broken via transportation can be replaced for free within 30 days receipt.
However, If exceed the valid date to contact us that need you to pay for the accessories (such as: Glass), thanks!
Thanks a lot!